With one on every desk and another in every pocket, it can be easy to take the telephone for granted and fail to recognize its potential pitfalls. In this program, you’ll learn how to make the very most of every phone call and voicemail message so you can be truly great on the phone. You’ll develop expert telephone skills that will enhance your reputation as a professional, grow your business, and give your career a boost in the process.
This program includes:
expert tips for always sounding smart, friendly, and helpful on the phone
the best techniques for fielding incoming phone calls
practical advice for solving problems over the phone
“magic phrases” and other simple ways to keep the tone of a phone conversation positive
powerful pointers for leaving clear and concise messages on other people’s voicemail — and recording a great outgoing voicemail message of your own
sample phone conversations and messages that illustrate key concepts
...and much more!
Now you can communicate more effectively with your coworkers, managers, customers, suppliers, and other business contacts. Whether your company has 3 employees or 3,000, whether you want to keep your job or get a new one, Video Aided Instruction can help you climb the ladder to success! 1 DVD - 1 hr. 18 mins.
